Privacy Policy & Terms of Use 🔒

For any questions, concerns, or requests regarding your personal data, please don't hesitate to contact our dedicated customer care team.

Email: contact@merra-official.com

Merra uses cookies to provide a smooth and personalized shopping experience. Cookies are small data files stored on your device that help us remember who you are. They are used to recognize you when you visit our site, track items you've added to your cart, and ensure you stay logged in. Cookies used by Merra are secure, contain no personally identifiable information, and are never shared with third parties.

We work with third-party tools that use cookies and tracking pixels to enhance your experience. These technologies are used to personalize the content you see and may be used to show you targeted advertisements on other websites. The information collected is anonymous and does not contain any personal data that can be used to identify you directly. This data is not shared with Merra; it is only used by the third-party systems involved to improve your browsing experience.

Merra is dedicated to protecting the integrity, security, and privacy of our customers' personal information. We employ a variety of physical and electronic security measures, including firewalls and secure databases, to protect your data from misuse, loss, or unauthorized access.

Any personal information you provide during registration or checkout is kept confidential and is used solely for the purpose of processing your order. We guarantee that your information will not be disclosed to any external organizations or third parties.

• If you subscribe to our updates, your email address and/or SMS number will be used to send you information about new products and special offers. You can easily remove yourself from the mailing list at any time by logging into your account and opting out.
• We adhere to all applicable privacy laws, including the **General Data Protection Regulation (GDPR)** for our customers in the EU and UK, in relation to the handling of your personal information.
• If you forget your password, you can request a new one to be sent to your registered email address. For assistance, you can also contact our Customer Care team at contact@merra-official.com.

When you sign up or place an order with Merra, we may collect your mobile number to enhance your shopping experience. We use this information to send you delivery updates, tracking details, and status notifications via SMS, ensuring you are always informed about your order's journey. Your data is stored securely and is never shared or sold to third parties. If you wish to have your phone number removed from our database, please contact us promptly, and we will take care of it.

We use cookies and similar technologies to track activity related to your shopping cart. This includes monitoring which items you add and identifying when a cart has been abandoned. If you have given us permission for marketing communications, we may send you cart reminder messages via SMS or other channels to help you complete your purchase. These messages may include details of the items in your cart or relevant promotions.

We only send these communications where we have a lawful basis to do so, such as your consent. You can opt out or update your preferences at any time by following the unsubscribe link in any message or by contacting us directly. We do not sell personal data related to abandoned cart activity.

If you are located in the European Union or the United Kingdom, you have the following rights under the GDPR:

• The right to **access** your personal data.
• The right to **rectify** inaccurate or incomplete data.
• The right to **erase** your data ("right to be forgotten").
• The right to **restrict** or **object** to processing.
• The right to **data portability**.
• The right to **withdraw** your consent at any time.

To exercise any of these rights or to raise a concern about how your data is being used, please contact us at contact@merra-official.com.

The prices listed on Merra are accurate to the best of our knowledge. However, in the unlikely event of a pricing error, Merra reserves the right to correct and/or change the price of the item. An email receipt confirming the details of your purchase does not constitute a contract; orders may be canceled due to payment issues, insufficient stock, or suspicion of fraudulent activity. Merra reserves the right to modify site information, services, and products at any time without prior notice.