Shipping Information ✈

For any questions, assistance, or concerns regarding shipping, please don't hesitate to reach out to our dedicated customer care team. We're here to help!

Email: contact@merra-official.com

We process all orders with care and efficiency, Monday through Friday, within 48 hours of placement. Please note that this processing window excludes weekends and public holidays, allowing our team to rest and recharge.

Merra proudly ships to virtually every country across the globe. Our commitment to global reach means you can shop with confidence from anywhere. However, we do not ship to the following countries: Algeria, Albania, China, Guatemala, Iran, Morocco, Nicaragua, North Korea, Serbia, South Africa, Sudan, Syria, Tunisia, Ukraine, and Yemen.

While we aim for universal service, specific delivery considerations may apply to certain remote regions, but our goal is to make receiving your Merra order as effortless as possible for everyone.

Please be aware that while we strive for prompt delivery, international transit times can occasionally be influenced by customs processing in your destination country. These delays are beyond our direct control, but we collaborate closely with our shipping partners to minimize any potential inconvenience.

Customers placing international orders may be subject to local sales taxes, duties, and customs charges. These fees are determined by your country's customs office and are the responsibility of the customer. Merra does not include these charges in your order total or shipping fees. We highly recommend checking with your local customs office for an estimate of any applicable fees before finalizing your purchase.

If you have any questions regarding import taxes or customs duties, please contact our Customer Care team at contact@merra-official.com prior to completing your order.

• Please ensure you provide accurate and complete shipping addresses. Any errors or omissions may result in delivery delays or incur a reshipment fee.
• If you need to amend your shipping address after placing an order, please contact us immediately at contact@merra-official.com. Address changes must be requested and confirmed by Merra before your order has been dispatched.
• Merra is not liable for lost or stolen packages once they have been confirmed as delivered by the shipping carrier.
• Shipping costs, in specific return scenarios, are non-refundable.