We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we will gladly accept a return of any full priced item for a refund or store credit subject to the following conditions:

• Items must be posted in the mail within 14 days of receiving your order.
• Items must be returned in original condition, unworn, unaltered, unwashed including tags. Please take care when trying on garments, as we cannot accept garments that show any signs of marks, hairs, makeup stains, odours, or the scent of perfume. Any garments that appear to have been worn, washed, or altered in any way will be refused and returned to you.

Please note, we do not accept returns or exchanges on Final Sale and Sample items.

Should we identify unreasonable patterns of returns or purchase, or use of garments for the creation of content for personal or professional gains, we may restrict or refuse future orders.

Due to the limited nature of our pieces, we do not offer exchanges. If you would like a different size or alternative item, we recommend purchasing the new item and following the returns process for the original item.

Return shipping options are available to be chosen once you have completed your returns online. The below recommendations are options and are not mandatory.

If you choose to use your own shipping method, our return shipping address will be provided to you once you have processed your returns online. We recommend returning items through traceable mail and that customers ask for proof of postage at the time of posting return items as MERRA Official cannot issue a refund on items that are not received.

The goods are the responsibility of the customer until they are returned to MERRA Official. MERRA Official will not issue a refund on item/s that are not received or are lost in transit.

Return shipping is at the customers expense and is non-refundable.

Europe:
★ Recommended €10 return shipping method. Available if you are returning items within Europe.

US:
★ Recommended $20 USD return shipping method. Available if you are returning items from the US. For your convenience, the return shipping cost is deducted from your final refund once we have received and processed your return. Please note, by using this shipping method, parcels can take up to six weeks to be received by MERRA Official.

Australia:
★ Recommended $20 AUD return shipping method. Available if you are returning items from Australia. For your convenience, the return shipping cost is deducted from your final refund once we have received and processed your return. Please note, by using this shipping method, parcels can take up to six weeks to be received by MERRA Official.

Canada:
★ Recommended $20 CAD return shipping method. Available if you are returning items from Canada. For your convenience, the return shipping cost is deducted from your final refund once we have received and processed your return. Please note, by using this shipping method, parcels can take up to six weeks to be received by MERRA Official.

International:
★ Recommended via standard shipping at your local post office.

This return shipping method is a suggestion only and you may use any preferred method of your choice.

Final Sale & Samples

Item/s marked as "Final Sale" and "Sample" cannot be returned. If merchandise is returned despite this policy, items will be sent back to you at an additional charge.

Promotional Items

Full priced items purchased during a sale or using an applied or automatic discount code can be returned for a Store Credit only.

Gift Cards

Gift Cards are valid for one (1) year from the date of issue and are not redeemable for cash.

Bundles

All items purchased as a bundle must be returned to be eligible for a refund.

We sincerely apologise for any inconvenience caused by receiving a wrong or faulty item. Please contact our Customer Care team at contact@merra-official.com with your order number and images of the fault and we will work with you to resolve it as soon as possible.

All items will be assessed upon the return and deemed faulty by MERRA Official. Faulty items do not include those that have already been worn.

We endeavour to process returns daily, however, please allow up to 3 business days for your return to be processed from the date that your return parcel is received by MERRA Official.

Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost and return handling costs) directly to the original method of payment used for purchase.

Once the return has been processed you will be notified via the email address that the order was placed with. Refunds will be issued to the credit card, PayPal, ShopPay, Bancontact, Apple Pay, Google Pay, or other payment method that the payment originally came from. If orders are paid for via a Gift Card / Store Credit voucher code, refunds will be issued via a new Gift Card / Store Credit voucher code.

If there is an issue with your original payment type you must notify our Customer Care Team prior to making your return at contact@merra-official.com to make your refund run smoothly.

MERRA Official is not accountable for any issues that may arise with refunds to the original account once your refund has been processed.

For any questions regarding returns, please contact us at: contact@merra-official.com Follow us: @merra.be