Payment Methods & Purchase Terms 💳

Merra Official Ltd
Company Registration: 148263745

• Credit/Debit Cards – Visa, Mastercard
• Bancontact – available for Belgian customers
• Apple Pay & Google Pay – fast mobile & browser checkout
• PayPal – secure checkout with buyer protection
• Shop Pay – accelerated checkout with saved details, and installment options where available

All payment options are securely processed via trusted third-party providers: Braintree, PayPal, Shop Pay, Apple Pay, Google Pay and Bancontact gateways.

PayPal – For issues at checkout, please contact PayPal directly as they can assist faster and securely. Merra cannot resolve these issues as your details are private with those providers.

Cards, Bancontact, Apple Pay, Google Pay, Shop Pay – If you experience issues, verify your details, card activity, and sufficient funds. For persistent issues, contact us at contact@merra-official.com.

If you accidentally placed a duplicate order, email us immediately at contact@merra-official.com so we can reverse the extra payment before processing. Shipped duplicate orders will be refunded once returned to our Returns Address.

All payments are secured with TSL-grade encryption. Merra never sees your credit card, PayPal, Apple Pay, Google Pay, Bancontact, or Shop Pay details. Only our trusted providers handle this sensitive data.

Prices on merra-official.com are displayed in AUD or USD depending on your selection. Payment is always charged in the displayed currency. Exchange rate differences are not managed by Merra.

• Presale items can only be returned for Store Credit (excluding faulty items)
• Cancelled Presale items are refunded as Store Credit
• Despatch dates may be delayed by production, shipping, or delivery

• Pre-release items can be returned as regular full-priced items
• Despatch refers to shipping the item to your delivery address

Text Message Marketing

• Items bought with SMS discount codes can be returned for Store Credit
• Final sale items bought with SMS discounts cannot be returned