Privacy Policy & Terms of Use 🔒

For any questions, concerns, or requests regarding your personal data or terms of use, please don't hesitate to contact our dedicated customer care team.

Email: contact@merra-official.com

Merra uses cookies to provide a smooth and personalized shopping experience. Cookies are small data files stored on your device that help us remember who you are. They are used to recognize you when you visit our site, track items you've added to your cart, and ensure you stay logged in. Cookies used by Merra are secure, contain no personally identifiable information, and are never shared with third parties.

We work with third-party tools that use cookies and tracking pixels to enhance your experience. These technologies are used to personalize the content you see and may be used to show you targeted advertisements on other websites. The information collected is anonymous and does not contain any personal data that can be used to identify you directly. This data is not shared with Merra; it is only used by the third-party systems involved to improve your browsing experience.

Merra is dedicated to protecting the integrity, security, and privacy of our customers' personal information. We employ a variety of physical and electronic security measures, including firewalls and secure databases, to protect your data from misuse, loss, or unauthorized access.

Any personal information you provide during registration or checkout is kept confidential and is used solely for the purpose of processing your order. We guarantee that your information will not be disclosed to any external organizations or third parties.

• If you subscribe to our updates, your email address and/or SMS number will be used to send you information about new products and special offers. You can easily remove yourself from the mailing list at any time by logging into your account and opting out.
• We adhere to all applicable privacy laws, including the General Data Protection Regulation (GDPR) for our customers in the EU and UK, in relation to the handling of your personal information.
• If you forget your password, you can request a new one to be sent to your registered email address. For assistance, you can also contact our Customer Care team at contact@merra-official.com.

When you sign up or place an order with Merra, we may collect your mobile number to enhance your shopping experience. We use this information to send you delivery updates, tracking details, and status notifications via SMS, ensuring you are always informed about your order's journey. Your data is stored securely and is never shared or sold to third parties. If you wish to have your phone number removed from our database, please contact us promptly, and we will take care of it.

We use cookies and similar technologies to track activity related to your shopping cart. This includes monitoring which items you add and identifying when a cart has been abandoned. If you have given us permission for marketing communications, we may send you cart reminder messages via SMS or other channels to help you complete your purchase. These messages may include details of the items in your cart or relevant promotions.

We only send these communications where we have a lawful basis to do so, such as your consent. You can opt out or update your preferences at any time by following the unsubscribe link in any message or by contacting us directly. We do not sell personal data related to abandoned cart activity.

If you are located in the European Union or the United Kingdom, you have the following rights under the GDPR:

• The right to access your personal data.
• The right to rectify inaccurate or incomplete data.
• The right to erase your data ("right to be forgotten").
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw your consent at any time.

To exercise any of these rights or to raise a concern about how your data is being used, please contact us at contact@merra-official.com.

By accessing and using the Merra website (merra-official.com), you accept and agree to be bound by the following terms and conditions. Please read them carefully before making a purchase or using our services.

By accessing our website, browsing our products, or placing an order, you acknowledge that you have read, understood, and agree to comply with these Terms of Use and our Privacy Policy. If you do not agree with any part of these terms, please discontinue use of our website immediately.

All content on the Merra website, including but not limited to text, graphics, logos, images, product photographs, videos, and software, is the exclusive property of Merra and is protected by international copyright and trademark laws.

• You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from our website without our express written permission.
• The Merra name, logo, and all related product names are trademarks of Merra. Unauthorized use of these trademarks is strictly prohibited.
• Any unauthorized use of our intellectual property may result in legal action.

When you create an account with Merra, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

• You agree to provide accurate, current, and complete information during registration and checkout.
• You must notify us immediately of any unauthorized use of your account or any security breach.
• Merra reserves the right to suspend or terminate accounts that violate these terms or engage in fraudulent, abusive, or illegal activities.

Prohibited Activities: You may not use our website to engage in any unlawful, harmful, or fraudulent conduct, including but not limited to:

• Attempting to gain unauthorized access to our systems or networks
• Using automated systems (bots, scrapers) to access our website
• Transmitting viruses, malware, or harmful code
• Impersonating another person or entity
• Engaging in any form of data mining or harvesting
• Submitting false or fraudulent orders

The prices listed on Merra are accurate to the best of our knowledge and are displayed in the currency specified at checkout. However, we reserve the right to correct pricing errors.

• All prices are subject to change without notice.
• In the event of a pricing error, Merra reserves the right to correct and/or change the price of the item, even after an order has been placed.
• Product descriptions, images, and specifications are provided for informational purposes. While we strive for accuracy, colors may vary slightly due to monitor settings, and product details are subject to change.
• We make every effort to display our products as accurately as possible, but we cannot guarantee that your device's display will accurately reflect the actual color or texture of our products.

Placing an order on our website constitutes an offer to purchase. An email receipt confirming the details of your purchase does not constitute acceptance of your order or a binding contract.

• Merra reserves the right to accept or decline any order at our sole discretion.
• Orders may be canceled due to payment issues, insufficient stock, suspicion of fraudulent activity, or any other reason we deem necessary.
• Payment is processed securely through our payment gateway partners. We accept major credit cards, debit cards, and other payment methods as displayed at checkout.
• You authorize us to charge your selected payment method for the total amount of your order, including applicable taxes and shipping fees.
• Merra employs fraud detection measures. Orders flagged as potentially fraudulent will be subject to additional verification and may be canceled.

For complete details on our shipping policies, processing times, and delivery information, please refer to our Shipping Policy.

• Merra is not responsible for delays caused by customs, shipping carriers, or events beyond our control.
• Risk of loss and title for items purchased pass to you upon delivery to the shipping carrier.
• You are responsible for providing an accurate shipping address. Merra is not liable for orders shipped to incorrect addresses provided by the customer.

For detailed information on returns, refunds, and exchanges, please refer to our Return & Refund Policy.

• Items purchased during promotional periods marked as "Final Sale" cannot be returned or exchanged.
• All returns are subject to inspection and approval.
• Shipping costs are non-refundable unless the return is due to our error (defective or incorrect item).

To the fullest extent permitted by law, Merra and its affiliates, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use or inability to use our website or services
• Any unauthorized access to or alteration of your data
• Any errors, interruptions, or delays in our services
• Loss of profits, revenue, data, or business opportunities
• Product performance or suitability for a particular purpose

In no event shall Merra's total liability exceed the amount you paid for the product that gave rise to the claim.

Some jurisdictions do not allow limitations on liability, so these limitations may not apply to you.

Merra shall not be held liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God (natural disasters, extreme weather)
• War, terrorism, civil unrest, or government action
• Labor disputes or strikes
• Pandemics or public health emergencies
• Failures of suppliers, carriers, or third-party service providers
• Internet or telecommunications outages

You agree to indemnify, defend, and hold harmless Merra and its affiliates from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

• Your violation of these Terms of Use
• Your violation of any third-party rights, including intellectual property rights
• Your use or misuse of our website or products
• Any fraudulent or unlawful conduct

These Terms of Use shall be governed by and construed in accordance with the laws of Belgium, without regard to its conflict of law provisions.

• Any disputes arising out of or relating to these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Belgium.
• Before initiating any legal proceedings, you agree to first attempt to resolve disputes informally by contacting us at contact@merra-official.com.
• If we are unable to resolve the dispute within 30 days, either party may pursue formal legal action.

Merra reserves the right to modify, update, or change these Terms of Use at any time without prior notice. Changes will be effective immediately upon posting to our website.

• Your continued use of our website after any modifications constitutes acceptance of the updated terms.
• We encourage you to review this page periodically to stay informed of any changes.
• The "Last Updated" date at the top of this page indicates when these terms were last revised.

If any provision of these Terms of Use is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

These Terms of Use, together with our Privacy Policy, Shipping Policy, and Return Policy, constitute the entire agreement between you and Merra regarding your use of our website and supersede all prior agreements and understandings.

Merra reserves the right to suspend or terminate your access to our website and services at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms of Use
• Fraudulent or abusive behavior
• Non-payment or chargebacks
• Any conduct that we deem harmful to Merra, other users, or third parties

Upon termination, your right to use our website and services will immediately cease. All provisions of these terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

If you have any questions, concerns, or feedback regarding these Terms of Use, please contact us:

Email: contact@merra-official.com